Craftsmanship
Each scarf is woven with care, showcasing the skill and dedication of our artisans.
Free Shipping: On orders above $75.
Money-Back Guarantee: 30 days to exchange or return.
Confidence with Every Purchase: Shop knowing you're making a quality investment.
Flexible Payment Options: Accommodating
multiple payment methods.
ENJOY SEAMLESS SHIPPING WITH DONUM.SILK
At DONUM.SILK, we strive to ensure that your luxury accessories reach you swiftly and securely, no matter where you are in the world.
DOMESTIC SHIPPING
TRACKING YOUR ORDER
Once your order is dispatched, you’ll receive a tracking number via email. Track your package’s journey easily on our website.
SPECIAL REQUESTS
For special shipping requests or expedited delivery, please contact our customer service team at:
info@donum-silk.com
Thank you for choosing DONUM.SILK. We look forward to adorning your wardrobe with our exclusive accessories.
HASSLE-FREE RETURNS AND EXCHANGES AT DONUM.SILK
Your satisfaction is paramount to us. If you’re not completely in love with your purchase, we’re here to make it right.
RETURN POLICY
EXCHANGE POLICY
HOW TO RETURN OR EXCHANGE
Contact Us: Reach out to our customer service team at info@donum-silk.com to initiate a return or exchange.
Prepare the Package: Securely pack the items with the original packaging.
Ship It Back: Send the package to our return address:
Kalvarijų str. 125a, 08221
Vilnius, Lithuania
Note: Return shipping costs are the responsibility of the customer.
PROCESSING TIME
Refunds or exchanges are typically processed within 10 business days after we receive the item.
QUESTIONS?
If you have any questions or need assistance with your return or exchange, please don’t hesitate to contact us.
PRODUCT INFORMATION
Q: What materials are used in your products?
A: Our fashion accessories are crafted from the highest quality silk and cashmere, ensuring both luxury and durability.
Q: Do you offer different styles and colors?
A: Yes, we offer a variety of styles and colors to suit different tastes. Please browse our product category pages for the full range.
ORDERING AND SHIPPING
Q: How do I place an order?
A: Simply choose your desired items, add them to the cart, and proceed to checkout where you can enter your shipping and payment details.
Q: Can I modify or cancel my order after placing it?
A: You can modify or cancel your order within a specified timeframe by contacting our customer service.
Q: How long does delivery take?
A: Delivery times vary but typically take 8-14 business days after processing. International shipping times may vary.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that shipping costs and times will vary based on location.
PAYMENTS AND PRICING
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, PayPal, and others.
Q: Are taxes and duties included in the price?
A: Taxes are included in the price, but duties for international orders are not and must be paid upon receipt.
RETURNS & EXCHANGES
Q: What is your return policy?
A: We accept returns within 30 days of purchase, provided the items are unused and in their original condition.
Q: How can I make a return or exchange?
A: Contact our customer service for a return authorization and instructions on how to send your items back.
PRODUCT CARE
Q: How should I care for my silk and cashmere accessories?
A: We recommend gentle hand-washing and air-drying. Specific care instructions are provided with each product.
CUSTOMER SERVICE
Q: How can I contact customer support?
A: You can reach us via email at info@donum-silk.com or by phone at +370 664 07123 during business hours.
ADDITIONAL SERVICES
Q: Do you offer gift wrapping?
A: Yes, we offer elegant gift wrapping options. You can select this service during the checkout process.
Each scarf is woven with care, showcasing the skill and dedication of our artisans.
Offers unparalleled softness and comfort, perfect for sensitive skin.
Our cashmere scarf is not only luxurious but also durable, ensuring a lasting addition to your wardrobe.
Timelessly elegant, it complements both casual and formal attire.
We adhere to sustainable practices in cashmere production.
At donum., we understand that each of our cashmere products is not just an accessory, but a cherished piece of luxury. Proper care is essential to maintain its beauty and longevity. Follow these guidelines to preserve the pristine condition of your cashmere scarf.
Rinse the cashmere thoroughly in cold water until all detergent residue is removed. This step is crucial to prevent any residue from affecting the fabric.
We recommend hand washing your cashmere scarf in lukewarm water. Use a mild detergent suitable for cashmere to maintain its softness and luster. Gently agitate the water with your hands to clean the fabric, but avoid twisting or wringing the cashmere.
Do not wring out your cashmere scarf. Instead, lay it flat on a clean, dry towel and gently roll the towel to absorb excess moisture. Then, unroll and lay the scarf flat on a second dry towel to air dry. Avoid exposing it to direct sunlight as it can fade the fabric.
Steer clear of chlorine bleach and other harsh chemicals as they can damage the delicate cashmere fibers and alter its appearance.
If necessary, iron your cashmere scarf while it's still slightly damp. Use the lowest heat setting and place a cloth between the cashmere and the iron to avoid direct contact. Iron on the reverse side of the fabric to protect its softness.
Rinse the cashmere thoroughly in cold water until all detergent residue is removed. This step is crucial to prevent any residue from affecting the fabric.
We recommend hand washing your cashmere scarf in lukewarm water. Use a mild detergent suitable for cashmere to maintain its softness and luster. Gently agitate the water with your hands to clean the fabric, but avoid twisting or wringing the cashmere.
Do not wring out your cashmere scarf. Instead, lay it flat on a clean, dry towel and gently roll the towel to absorb excess moisture. Then, unroll and lay the scarf flat on a second dry towel to air dry. Avoid exposing it to direct sunlight as it can fade the fabric.
Steer clear of chlorine bleach and other harsh chemicals as they can damage the delicate cashmere fibers and alter its appearance.
If necessary, iron your cashmere scarf while it's still slightly damp. Use the lowest heat setting and place a cloth between the cashmere and the iron to avoid direct contact. Iron on the reverse side of the fabric to protect its softness.
Cashmere's natural properties resist dirt and odors, so it doesn't need frequent cleaning. Airing the scarf regularly can help it refresh itself.
Store your cashmere scarf in a cool, dry place. Avoid using plastic bags as they can trap moisture, leading to damage. Opt for breathable fabric bags to protect your cashmere from dust while allowing air circulation.
When traveling, gently fold your cashmere scarf and place it in a breathable pouch. This will help prevent creasing and damage during transit.
Be cautious with cosmetics and perfumes, as they can stain cashmere. Apply any beauty products or fragrances before wearing your cashmere accessory.