FAQ's
Product Information
What materials are used in your products?
Our fashion accessories are crafted from the highest quality silk and cashmere, ensuring both luxury and durability.
Do you offer different styles and colors?
Yes, we offer a variety of styles and colors to suit different tastes. Please browse our product category pages for the full range.
Ordering and Shipping
How do I place an order?
Simply choose your desired items, add them to the cart, and proceed to checkout where you can enter your shipping and payment details.
Can I modify or cancel my order after placing it?
You can modify or cancel your order within a specified timeframe by contacting our customer service.
How long does delivery take?
Delivery times vary but typically take 8-14 business days after processing. International shipping times may vary.
Do you offer international shipping?
Yes, we ship worldwide. Please note that shipping costs and times will vary based on location.
Payments and Pricing
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and others.
Are taxes and duties included in the price?
Taxes are included in the price, but duties for international orders are not and must be paid upon receipt.
Returns and Exchanges
What is your return policy?
We accept returns within 30 days of purchase, provided the items are unused and in their original condition.
How can I make a return or exchange?
Contact our customer service for a return authorization and instructions on how to send your items back.
Product Care
How should I care for my silk and cashmere accessories?
We recommend gentle hand-washing and air-drying. Specific care instructions are provided with each product.
Customer Service
How can I contact customer support?
You can reach us via email at info@donum-silk.com or by phone at +370 664 07123 during business hours.
Additional Services
Do you offer gift wrapping?
Yes, we offer elegant gift wrapping options. You can select this service during the checkout process.
