HASSLE-FREE RETURNS AND EXCHANGES AT DONUM.SILK
Your satisfaction is paramount to us. If you’re not completely in love with your purchase, we’re here to make it right.
RETURN POLICY
- Time Frame: Returns are accepted within 30 days of receipt.
- Condition: Items must be returned unused, in their original condition and packaging.
- Refund Process: Upon receipt and inspection of the item, refunds will be processed to the original method of payment.
EXCHANGE POLICY
- If you wish to exchange an item, please return the original item using our return process and place a new order for the item you desire.
HOW TO RETURN OR EXCHANGE
Contact Us: Reach out to our customer service team at info@donum-silk.com to initiate a return or exchange.
Prepare the Package: Securely pack the items with the original packaging.
Ship It Back: Send the package to our return address:
Kalvarijų str. 125a, 08221
Vilnius, Lithuania
Note: Return shipping costs are the responsibility of the customer.
PROCESSING TIME
Refunds or exchanges are typically processed within 10 business days after we receive the item.
QUESTIONS?
If you have any questions or need assistance with your return or exchange, please don’t hesitate to contact us.
