Artisanal Creation
Each scarf is carefully crafted in our atelier, showcasing the skill and precision of our artisans.
Free Shipping: On orders above $75.
Money-Back Guarantee: 30 days to exchange or return.
Confidence with Every Purchase: Shop knowing you're making a quality investment.
Flexible Payment Options: Accommodating
multiple payment methods.
ENJOY SEAMLESS SHIPPING WITH DONUM.SILK
At DONUM.SILK, we strive to ensure that your luxury accessories reach you swiftly and securely, no matter where you are in the world.
DOMESTIC SHIPPING
TRACKING YOUR ORDER
Once your order is dispatched, you’ll receive a tracking number via email. Track your package’s journey easily on our website.
SPECIAL REQUESTS
For special shipping requests or expedited delivery, please contact our customer service team at:
info@donum-silk.com
Thank you for choosing DONUM.SILK. We look forward to adorning your wardrobe with our exclusive accessories.
HASSLE-FREE RETURNS AND EXCHANGES AT DONUM.SILK
Your satisfaction is paramount to us. If you’re not completely in love with your purchase, we’re here to make it right.
RETURN POLICY
EXCHANGE POLICY
HOW TO RETURN OR EXCHANGE
Contact Us: Reach out to our customer service team at info@donum-silk.com to initiate a return or exchange.
Prepare the Package: Securely pack the items with the original packaging.
Ship It Back: Send the package to our return address:
Kalvarijų str. 125a, 08221
Vilnius, Lithuania
Note: Return shipping costs are the responsibility of the customer.
PROCESSING TIME
Refunds or exchanges are typically processed within 10 business days after we receive the item.
QUESTIONS?
If you have any questions or need assistance with your return or exchange, please don’t hesitate to contact us.
PRODUCT INFORMATION
Q: What materials are used in your products?
A: Our fashion accessories are crafted from the highest quality silk and cashmere, ensuring both luxury and durability.
Q: Do you offer different styles and colors?
A: Yes, we offer a variety of styles and colors to suit different tastes. Please browse our product category pages for the full range.
ORDERING AND SHIPPING
Q: How do I place an order?
A: Simply choose your desired items, add them to the cart, and proceed to checkout where you can enter your shipping and payment details.
Q: Can I modify or cancel my order after placing it?
A: You can modify or cancel your order within a specified timeframe by contacting our customer service.
Q: How long does delivery take?
A: Delivery times vary but typically take 8-14 business days after processing. International shipping times may vary.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that shipping costs and times will vary based on location.
PAYMENTS AND PRICING
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, PayPal, and others.
Q: Are taxes and duties included in the price?
A: Taxes are included in the price, but duties for international orders are not and must be paid upon receipt.
RETURNS & EXCHANGES
Q: What is your return policy?
A: We accept returns within 30 days of purchase, provided the items are unused and in their original condition.
Q: How can I make a return or exchange?
A: Contact our customer service for a return authorization and instructions on how to send your items back.
PRODUCT CARE
Q: How should I care for my silk and cashmere accessories?
A: We recommend gentle hand-washing and air-drying. Specific care instructions are provided with each product.
CUSTOMER SERVICE
Q: How can I contact customer support?
A: You can reach us via email at info@donum-silk.com or by phone at +370 664 07123 during business hours.
ADDITIONAL SERVICES
Q: Do you offer gift wrapping?
A: Yes, we offer elegant gift wrapping options. You can select this service during the checkout process.
Each scarf is carefully crafted in our atelier, showcasing the skill and precision of our artisans.
Experience the unmatched smoothness and sheen.
A timeless piece that lasts.
Take a glimpse into our atelier where each scarf is brought to life.
Commitment to sustainable fashion and ethical production.
Rinse the silk thoroughly in cold water until all soap residue is removed. This step is crucial to prevent any soap from settling into the fibers.
We recommend hand washing your silk item in lukewarm water. Use a mild silk-friendly detergent to maintain the fabric's softness and luster. Gently agitate the water with your hands to help the detergent permeate the fabric, but avoid twisting or wringing the silk.
Do not wring out your silk item. Instead, lay it flat on a clean, dry towel and gently roll the towel to absorb excess moisture. Then, unroll and lay the item flat on a second dry towel to air dry. Avoid direct sunlight as it can fade the fabric.
Steer clear of chlorine bleach and other harsh chemicals. They can damage silk fibers and alter the color and texture of the fabric.
If necessary, iron your silk while it's still slightly damp. Use the lowest heat setting and place a cloth between the silk and the iron to avoid direct contact. Iron on the reverse side of the fabric to protect the silk’s sheen.
Rinse the silk thoroughly in cold water until all soap residue is removed. This step is crucial to prevent any soap from settling into the fibers.
We recommend hand washing your silk item in lukewarm water. Use a mild silk-friendly detergent to maintain the fabric's softness and luster. Gently agitate the water with your hands to help the detergent permeate the fabric, but avoid twisting or wringing the silk.
Do not wring out your silk item. Instead, lay it flat on a clean, dry towel and gently roll the towel to absorb excess moisture. Then, unroll and lay the item flat on a second dry towel to air dry. Avoid direct sunlight as it can fade the fabric.
Steer clear of chlorine bleach and other harsh chemicals. They can damage silk fibers and alter the color and texture of the fabric.
If necessary, iron your silk while it's still slightly damp. Use the lowest heat setting and place a cloth between the silk and the iron to avoid direct contact. Iron on the reverse side of the fabric to protect the silk’s sheen.